Frequently Asked Questions

How long does shipping take?

Orders are processed within 1–3 business days. Delivery times vary depending on your location and shipping method selected during checkout.

Do you ship internationally?

Yes. We proudly serve customers worldwide. International shipping times may vary based on destination country and customs processing.

Are your products suitable for all skin types?

Most of our products are formulated for all skin types. However, we always recommend reviewing the ingredient list and performing a patch test before full application.

How can I track my order?

Once your order has been shipped, you'll receive an email containing your tracking information.

Can I return my order?

If your item arrives damaged or incorrect, please contact our support team within 7 days of delivery. Due to hygiene reasons, opened cosmetic products cannot usually be returned unless defective.

Are your ingredients safe?

Yes. We prioritize premium-quality ingredients and carefully select products that meet high cosmetic standards.

How often should I use your skincare products?

Usage varies by product. Please follow the instructions provided on each product page or packaging for the best results.

Do your products guarantee results?

Everyone's skin responds differently. While many customers experience noticeable improvements, individual results depend on skin type, consistency of use, and personal skincare routine.

What payment methods do you accept?

We accept major credit and debit cards along with other secure payment methods available during checkout.

How do I contact customer support?

You can reach our customer support team through our Contact Us page. We strive to respond within 24–48 business hours.